Field Software Engineer I
Canonical Ltd (Ubuntu) · Remote
- Architected and led the deployment of large-scale private cloud solutions (OpenStack, Kubernetes, Ceph).
- Created automations using Python, Terraform, and Bash, reducing errors and manual effort.
- Partnered with core engineering and support teams to architect custom solutions for unique customer scenarios, enhancing system performance and reducing support escalations.
- Authored custom CIS and DISA-STIG tailoring files to assist in meeting compliance requirements like CMMC and HIPAA, as well as strengthen the overall security posture.
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- Troubleshot issues across the entire suite, from the kernel to the networking and switches, all the way to applications running on the OS, providing patches to bugs where necessary.
- Documented root cause analyses and solutions in the knowledge base, improving time-to-resolution.
- Partnered with the sales team in the pre-sales process, leading solution-oriented discovery calls, delivering customized demonstrations, and advising clients on alternative strategies to better address their business goals.
- Assisted with drafting Statement of Work documents while ensuring alignment between sales, support, and engineering teams, effectively providing a solid outline of the engagement.
- Collaborated with product management and engineering teams by providing critical field feedback on customer use-cases and technical challenges, influencing the product roadmap.
